This Privacy Policy applies to the chandnisoft.com
Platform
This privacy policy (“Policy”) explains our policy regarding the collection, use, disclosure, and transfer
of your information, personal or otherwise, by Chandni Software Group or any of its affiliate(s) (“we” or
“us” or “our”), which operates the website https://chandnisoft.com
("Site"), “Chandni Software App” (the “App”) available on Google Play Store, iOS, and other similar
platforms, and other Services. The App and the Site are jointly referred to as “Platforms” and individually
as “Platform”.
The terms “you” and “your” refer to the user of the Platforms. The term “Service(s)” refers to any Service
offered by us on our platforms or otherwise and would include any other future services we may provide or
propose to provide.
As we update, improve, and expand the Services, this Policy may change, so please refer back to it
periodically. By accessing the Platforms or otherwise using the Services, you expressly and fully consent to
the collection, storage, transfer, and/or use of the personal information you provide (including any changes
thereto as provided by you from time to time) for any of the services offered by us or any of our group
entities or affiliates, in accordance with this privacy policy.
We recognize the importance of maintaining your privacy. We value your privacy and appreciate your trust in
us. This Policy applies to current and former visitors to our Platforms and to our online customers. By
visiting and/or using our Services, you agree to this Policy. If you do not agree with any term in this
Policy, please do not use/avail of our Services.
Information we collect
Personal and Sensitive Personal Information collected includes but is not limited to:
- Name, age, gender, user’s photo, phone number, email id, payment info, contacts.
- App interactions where information about how the user interacts with the app. For example, the number of
times they visit a page or sessions they tap on.
- Installed apps - information about the apps installed on the user’s device.
- Identifiers that relate to an individual device, browser, or app.
- App information - Crash log data from your app and Information about the performance of your app.
- Location - We might ask your consent to allow the location for check-in/Out of your staff members and
for data entry purposes.
- UGC - Any other user-generated content not listed here or in any other section.
- PAN card number, KYC-related information such as videos, or other online/offline verification documents.
Aadhaar information including Aadhaar number or Virtual for ID for the purposes of e-KYC authentication
with the Unique Identification Authority of India (UIDAI).
- Camera: We ask users to upload their profile photo, and check-in/out of your staff members and we might
ask users to upload the logo and signature of your company
- We collect information if you post a comment on our Platforms, or websites or ask us a question through
phone or email. We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and web
beacons for collecting information about your usage of our Platform.
- We use the information to respond to your requests or questions. We might use your information to
confirm your order or purchase or specification for your typical need(s).
- We use the information to improve our products and services. We might use your information to customize
your experience with us. This could include displaying content based upon your preferences.
- We use the information to look at Platform trends and customer interests. We may use your information to
make our Platforms and products better. We may combine information we get from you with information about
you we get from third parties.
- We use the information for security purposes. We may use the information to protect our company, our
customers, or our Services.
- We use the information for marketing purposes. We might send you information about special promotions or
offers. We might also tell you about new features or products. These might be our own offers or products.
- We use the information to send you transactional communications and important updates through
notifications. We might send you emails or SMS or GCM notification about your account.
Any information provided by you will not be considered as personal information if it is freely available
and/or accessible in the public domain or is not deemed as a piece of personal information under the
applicable law.
Further, any reviews, comments, messages, or blogs posted/uploaded/conveyed/communicated by you on the
public sections of the Platform or an application store (like the App Store or Play Store) becomes published
content and is not considered as personal information which is subject to this Policy.
In case you choose to decline to submit information on our Platform, we may not be able to provide certain
services on the Platform to you. We will make reasonable efforts to notify you of the same at the
appropriate time. In any case, we will not be liable and or responsible for the denial of certain services
to you for due to not receiving necessary information from you.
Use of your personal information
- We use the information to contact you and send auto-reminders to your customers and also help in sharing
the invoices with your customers.
- We use the information to respond to your requests or questions. We might use your information to
confirm your order or purchase or specification for your typical need(s).
- We use the information to improve our products and services. We might use your information to customize
your experience with us. This could include displaying content based on your preferences.
- We use the information to look at Platform trends and customer interests. We may use your information to
make our Platforms and products better. We may combine information we get from you with information about
you we get from third parties.
- We use the information for security purposes. We may use the information to protect our company, our
customers, or our Services.
- We use the information for marketing purposes. We might send you information about special promotions or
offers. We might also tell you about new features or products. These might be our own offers or products.
- We use the information to send you transactional communications. We might send you emails or SMS or GCM
notification about your account.
- We use information as otherwise permitted by law.
Sharing of information with third parties
We may transfer/share information (personal and non-personal) provided to us by you with another Chandni
Software Group group / corporate entities or affiliates, to the extent required for the purposes of:
- Providing you with the Services on the Platforms or for the purposes of developing and providing you
with new services, products, and/or new applications which may be developed by us, our group entities, or
our affiliates.
- The Company's internal business and/or administrative purposes, and/or
- General corporate operations and to any third-party service providers including marketing partners, and
you hereby consent to the same. We will take reasonable steps to ensure that these third-party service
providers are obligated to protect your personal information and are also subject to appropriate
confidentiality/non-disclosure obligations and they comply with the applicable provisions of the data
protection laws.
- Aadhaar authentication process by submitting Aadhaar information to Central Identities Data Repository
(CIDR) and National Securities Depository Limited (NSDL).
- Complying with applicable laws as well as meeting the Know Your Customer (KYC) requirements as mandated
by various regulatory bodies, whose regulated service/product you opt for through our services/Platforms
- Completing a payment transaction initiated by you on a merchant site, where based on your instructions,
the merchant requests to fetch your Personal Information from us.
- Services related to communication, marketing, data and information storage, transmission, security,
analytics, fraud detection, risk assessment, and research.
Please note, information collected from you may be processed in or accessed from India or
jurisdictions outside of India by members of Chandni Software Group group entities and categories of third
parties in a jurisdiction that do not have equivalent data protection laws to those in India for the purpose
outlined above. These group entities and affiliates with whom such information is shared may market to you
as a result of such sharing unless you are explicitly opt-out.
Further, we may share the information provided to us by you with third parties such as Chandni Software
Group group entities, affiliates, service providers, customers, or business partners. This may be done in
order to provide you access to Services and products offered by us; to collect payments from you; to
facilitate our marketing and advertising activities; to comply with our legal obligations etc.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We
will share information to respond to a court order or subpoena. We may also share it if a government agency
or investigatory body requests as per law. Or we might also share information when we are investigating
potential fraud.
In the event that we are involved in a merger, acquisition, bankruptcy, change of control or any form of
sale of some or all of our assets, your information may be transferred or disclosed in connection with such
business transactions.
We may share your information for reasons not described in this Policy. We will tell you before we do this.
You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, please
unsubscribe by visiting https://chandnisoft.com. Even if you opt out
of getting marketing messages, we will still be sending you transactional messages through email and SMS
about your purchases or orders.
Third party sites
- If you click on one of the links to third-party websites, including links to websites or applications of
Chandni Software Group group entities or affiliates, you may be taken to websites or applications we do
not control. This Policy does not apply to the privacy practices of those websites. Read the privacy
policy of other websites carefully. We are not responsible for these third-party sites.
- If you have any questions about this Policy or other privacy concerns, you can also email us at [email protected] or may contact the
grievance officer.
Accessing and updating personal information
- When you use the Platform, we make good faith efforts to provide you, as and when requested by you, with
access to your information and shall further ensure that any personal information or sensitive personal
data, or other information found to be inaccurate or deficient shall be corrected or amended as feasible,
subject to any requirement for such personal information or sensitive personal data or information to be
retained by law or for legitimate business purposes.
- We ask you to identify yourself and the information requested to be accessed, corrected, or removed
before processing such requests, and we may decline to process requests that are unreasonably repetitive
or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be
extremely impractical (for instance, requests concerning information residing on backup tapes), or for
which access is not otherwise required.
- In any case, where we provide information access and correction, we perform this service free of charge,
except if doing so would require a disproportionate effort. Because of the way we maintain certain
services after you delete your information, residual copies may take a period of time before they are
deleted from our active servers and may remain in our backup systems.
Information storage and backup
- From time to time, we take a backup of your data. This is done to provide you with reliable service in
case of any data loss.
- We shall keep your information in our records till the period of time where we can potentially offer our
Services. After such a period of time where our Services are no more relevant to you, we remove all the
information pertaining to you from our records.
- Based on user choice we will be storing the PDF, CSV and Logo.
Information security
- We take appropriate security measures to protect against unauthorized access to or alteration,
disclosure or destruction of data including accidental or intentional manipulation, loss from access by
unauthorized parties.
- These include internal reviews of our data collection, storage and processing practices and security
measures, including appropriate encryption and physical security measures to guard against unauthorized
access to systems where we store personal data.
- All information gathered our platform is securely stored within the controlled database. Access to the
servers is password-protected and is strictly limited.
- Our security measures are regularly reviewed and updated to reflect technological developments.
Regardless of where your personal information is transferred or stored, we take all steps reasonably
necessary to ensure that personal information is kept secure, however, please understand that no
transmission of data over the Internet or any other public network can be guaranteed to be 100% (one
hundred percent) secure.
- We seek to ensure compliance with the requirements of the applicable data protection laws to ensure the
protection and preservation of your privacy and personal information. We have physical, electronic, and
procedural safeguards that comply with the laws prevalent in specific jurisdictions to protect your
personal information.
- By accepting the terms of this Policy, you agree that the standards and practices being implemented by
us, are reasonable and sufficient for the protection of your personal information.
- We will contact you regarding any breach of the security, confidentiality, or integrity of your
unencrypted electronically stored personal information to you via email or any other feasible manner in
the most expedient time possible and without unreasonable delay, insofar as consistent with the legitimate
needs of law enforcement and will undertake all measures necessary to determine the scope of the breach
and restore the reasonable integrity of the data system.
Revocation of consent
- You can revoke your consent to the processing of your personal information at any time with effect for
the future. Please note that withdrawing consent does not affect our right to continue to collect, use and
disclose personal information where such collection, use and disclose without consent is permitted or
required under applicable laws.
Jurisdiction
- If you choose to visit the Platform, your visit and any dispute over privacy are subject to this Policy
and the Platform terms of use. In addition to the foregoing, any disputes arising under this Policy shall
be governed by the laws of India.
